Distance Sales Agreement
DISTANCE SALES AGREEMENT
1. SUBJECT
This Distance Sales Agreement (“Agreement”) has been entered into between the Seller and the Buyer, whose details are provided below, in relation to the sale and delivery of products offered for sale through the website www.the301studio.com, in accordance with the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
The Seller and the Buyer shall each be referred to individually as a “Party” and collectively as the “Parties” under this Agreement.
2. SELLER INFORMATION
Name / Trade Name: Eren Kılıç – The 301 Studio
Tax Office: Sarıgazi Tax Office
Tax Identification Number: 5501066703
Address: Alemdağ Mahallesi, Mehmet Akif Ersoy Caddesi, 96. Sokak, No: 3, Çekmeköy / Istanbul, Türkiye
Telephone: +90 531 899 27 28
Email: info@the301studio.com
Website: www.the301studio.com
3. BUYER INFORMATION
Full Name: [invoice-name]
Address: [invoice-address]
Telephone: [phone]
Email: [email]
4. PRODUCTS SUBJECT TO THE AGREEMENT
The main characteristics, sales price, delivery details and payment information of the products subject to this Agreement are as follows:
Product or Products: [product-list]
Shipping Fee: [shipping-amount]
Total Amount Including Taxes: [total-amount]
Order Number: #[order_id]
Payment Method: [payment-method]
Delivery Address: [delivery-address]
Billing Address: [invoice-address]
The Buyer acknowledges that, prior to placing the order, the Buyer has been informed about the main characteristics of the products, the total sales price, the payment method, the delivery conditions and the right of withdrawal.
5. RIGHT OF WITHDRAWAL
5.1. The Buyer may exercise the right of withdrawal within 14 days from the date of receipt of the product, without providing any reason and without paying any penalty.
The Buyer may also exercise the right of withdrawal during the period between the conclusion of the Agreement and the delivery of the product.
5.2. To exercise the right of withdrawal, the Buyer must submit a written notice clearly stating the decision to withdraw before the expiry of the 14-day period.
The withdrawal notice may be sent to the following email address:
A withdrawal notice made only by telephone shall not be considered sufficient.
5.3. The Buyer must return the product to the Seller within 10 days from the date on which the withdrawal notice is submitted.
Return address:
Eren Kılıç – The 301 Studio
Alemdağ Mahallesi, Mehmet Akif Ersoy Caddesi, 96. Sokak, No: 3, Çekmeköy / Istanbul, Türkiye
The Buyer must contact the Seller before initiating the return process. Returns may be sent through Yurtiçi Kargo or DHL, in accordance with the Seller’s instructions.
Where the carrier specified by the Seller is used for the return, no return shipping fee shall be charged to the Buyer.
Where the Buyer uses a carrier other than the carrier specified by the Seller, any additional shipping costs may be borne by the Buyer.
Where the specified carrier does not have a branch at the Buyer’s location, the Buyer must contact the Seller.
5.4. The returned product must be sent together with all accessories, user manuals, warranty documents, invoice or order information, where applicable, and must be complete.
The product should, where possible, be returned in its original packaging. Opening the original packaging alone shall not eliminate the right of withdrawal.
5.5. The Seller shall refund all payments received from the Buyer, including standard delivery costs where applicable, within 14 days from the date on which the withdrawal notice is received.
The refund shall be made using the same payment method used by the Buyer during the purchase and without imposing any additional cost or obligation on the Buyer.
5.6. The Buyer may inspect the product only to the extent necessary to determine its nature, characteristics and operation.
The Buyer shall be responsible for any loss in value resulting from use beyond what is necessary for such inspection, including damage, contamination or reduction in the commercial value of the product.
5.7. Products and services excluded from the right of withdrawal
Pursuant to Article 15 of the Regulation on Distance Contracts, the right of withdrawal may not be exercised in relation to the following products and services:
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Products manufactured or personalised in accordance with the Buyer’s personal requests, measurements or specific requirements,
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Products that may deteriorate rapidly or have an expiry date,
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Products whose protective packaging, tape, seal or package has been opened after delivery and which are unsuitable for return for health or hygiene reasons,
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Products which, after delivery, become mixed with other products and cannot be separated due to their nature,
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Digital content delivered instantly in an electronic environment,
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Services whose performance has commenced with the Buyer’s explicit consent before the expiry of the withdrawal period.
The absence of a right of withdrawal for personalised products shall not affect the Buyer’s statutory rights where the product is defective, damaged, incomplete or does not conform to the order.
6. DELIVERY OF PRODUCTS
6.1. Unless a different delivery period is specified on the product page or in the order confirmation, orders shall be dispatched to the delivery address provided by the Buyer within a maximum of 30 days following completion of the payment.
For products manufactured according to the Buyer’s personal requests or measurements, a longer production and delivery period may be agreed, provided that the Buyer is informed before placing the order.
6.2. Where payment is made by bank transfer or electronic funds transfer, the order date shall be deemed to be the date on which the payment is credited to the Seller’s account.
6.3. Delivery may be delayed due to force majeure events, natural disasters, transport interruptions, production or supply issues, or other unforeseen circumstances beyond the Seller’s control.
In such cases, the Buyer shall be informed through the provided contact details.
6.4. The Seller shall be responsible for any loss or damage occurring until the product is delivered to the Buyer or to a third party designated by the Buyer.
However, where the Buyer requests a carrier other than the carrier specified by the Seller, the Seller shall not be responsible for any loss or damage occurring after the product is handed over to that carrier.
6.5. The Buyer is advised to inspect the package upon delivery.
Where the packaging shows signs of crushing, tearing, breakage, water damage or similar damage, a damage report should be prepared together with the courier, and photographs or video recordings should be taken during delivery where possible.
The absence of a damage report shall not, by itself, eliminate the Buyer’s statutory rights relating to defective goods.
6.6. Where the Buyer or another person authorised to receive the product is not present at the delivery address, the carrier may apply a redelivery or branch collection procedure.
Where the product is returned to the Seller for reasons attributable to the Buyer, the Buyer may be informed of any additional shipping costs required for redelivery.
7. PAYMENT AND INVOICING
7.1. The order amount shall be collected using the payment method selected by the Buyer during the order process.
7.2. The Seller may issue and deliver the invoice relating to the order electronically or in printed form.
7.3. Where the order amount is not received by the Seller due to technical problems caused by a bank, card provider or payment service provider, the order may not be processed or may be cancelled.
7.4. Where the Buyer’s credit or debit card is unlawfully used by unauthorised persons, the procedures of the relevant bank and payment institutions shall apply.
8. STOCK, PRODUCTION AND SUPPLY
8.1. The fact that a product is not currently in stock shall not, by itself, mean that delivery has become impossible.
8.2. Where the production or delivery of the ordered product becomes objectively impossible, the Seller shall inform the Buyer in writing or through a durable medium within 3 days from the date on which the Seller becomes aware of the impossibility.
All payments collected, including delivery costs where applicable, shall be refunded to the Buyer within a maximum of 14 days from the date of notification.
8.3. The Seller may offer an alternative product of equivalent characteristics and value, subject to the Buyer’s explicit approval.
Where the Buyer does not accept the alternative product, the order shall be cancelled and the amount collected shall be refunded.
No alternative or substitute product may be sent without the Buyer’s explicit approval.
9. PRODUCT CHARACTERISTICS AND IMAGES
The product photographs, dimensions and descriptions available on the website have been prepared to reflect the products as accurately as possible.
However, minor differences in colour, grain, texture, surface and tone may occur due to screen settings, ambient lighting, photography conditions, the natural characteristics of materials and production methods.
Reasonable differences in colour, texture and surface that arise from the natural characteristics of wood, stone, metal and similar materials, or from the production process, shall not be considered defects.
Where the product differs materially from the main characteristics stated on the website, the Buyer’s statutory rights shall remain reserved.
10. DEFECTIVE OR DAMAGED PRODUCTS
Where the product is delivered damaged, incomplete, defective or not in conformity with the order, the Buyer must inform the Seller as soon as reasonably possible.
Under the Turkish Consumer Protection Law No. 6502, the Buyer retains the right to:
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Withdraw from the Agreement by returning the product,
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Request a price reduction proportionate to the defect,
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Request free repair, provided that this does not result in disproportionate costs,
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Request replacement with a non-defective equivalent product, where possible.
The Buyer’s statutory rights relating to defective goods are independent from the right of withdrawal.
11. PERSONAL DATA
The Buyer’s personal data may be processed in accordance with the Turkish Personal Data Protection Law No. 6698 for the purposes of receiving and processing orders, payment transactions, invoicing, production, delivery, returns and customer communications.
Detailed information regarding the processing of personal data is available in the Privacy Policy and Personal Data Protection Notice published on www.the301studio.com.
12. APPLICATIONS AND DISPUTE RESOLUTION
The Buyer may submit requests and complaints relating to an order or product through the following contact details:
Email: info@the301studio.com
Telephone: +90 531 899 27 28
For consumer disputes arising from this Agreement, Consumer Arbitration Committees and Consumer Courts located at the Buyer’s place of residence or at the place where the consumer transaction was concluded shall have jurisdiction, within the monetary limits applicable on the date of the dispute.
13. ENTRY INTO FORCE
By confirming the order and completing the payment process through the website, the Buyer declares that the Buyer has read, understood and accepted the main characteristics of the products, the total sales price, the delivery and payment conditions, the right of withdrawal, the return conditions and all provisions of this Agreement before placing the order.
This Agreement shall enter into force on the date on which the Buyer electronically confirms the order.
SELLER
Eren Kılıç
The 301 Studio
BUYER
Full Name: [buyer-name]
Date: [date]
Order Number: #[order_id]